MIXI, once a pioneer of Japan’s early social networking scene, now primarily operates in the Lifestyle, Digital Entertainment, and Sports industries. The company is known for global successes like the mobile game “MONSTER STRIKE” and the family-focused photo and video-sharing app “FamilyAlbum.”
Staying ahead of many other Japanese companies, MIXI collaborated with OpenAI to roll out ChatGPT Enterprise throughout the organization in just 45 days. The rollout to all employees moved swiftly, sparking numerous internal use cases, with some departmental projects achieving reductions of more than 90% in work hours.
> “When operational efficiency rises, we win back time for imagination. And with that time we use AI again, accelerating the next idea.”
Junpei Yoshino, CTO, MIXI
## Creating a safe environment for AI use
MIXI’s corporate purpose is “to enrich communication and inspire moments of joy,” and the company consistently delivers services aligned with this mission. Creating memorable experiences and fostering meaningful connections requires continuous innovation and fresh ideas.
Recognizing this potential, MIXI swiftly embraced AI, subsidizing ChatGPT Plus subscriptions for over 1000 employees. However, challenges arose regarding consistent data-training settings and internal data handling guidelines. Tatsuma Murase, Director and Senior Corporate Officer, recalls: “We needed to check each employee's AI settings individually, and our rules for using company data were unclear. It was obvious we had to create a secure, unified environment for everyone to safely use AI.”
With the company-wide adoption of ChatGPT Enterprise, employees now easily and securely share their expertise and GPTs. Having confidence to safely access internal data has enabled teams to work faster and more efficiently than ever before.
## A 45-day deployment, powered by hands‑on support
Rolling out any new platform to thousands of people usually takes quarters. MIXI finished in 45 days thanks to a tight partnership with OpenAI’s Customer Success team. When different departments raised concerns—from personal data handling to ensuring smooth operations—OpenAI provided mitigation playbooks drawn from other enterprise launches.
After going live, MIXI and OpenAI ran three flagship enablement programs:
These comprehensive efforts allowed many MIXI employees to quickly adopt ChatGPT and OpenAI products, sparking essential use cases across diverse departments.
## Strengthening FamilyAlbum’s Message with GPTs
FamilyAlbum is an app designed to help parents share photos and videos of their children with loved ones, and is one of MIXI’s most popular apps, with over 25 million users across 175 countries and regions, available in seven languages. The app helps families worldwide foster new ways of communication and connection.
“In our advertising creative planning, we’re using GPTs to enhance brand understanding and design AB tests, resulting in a reduction of approximately 28 hours of work per month,” says Nobuhisa Hirata, Assistant Chief General Manager of the FamilyAlbum Business Department. “Our teams have developed GPTs that encourage a collaborative culture, where members actively test and refine prompts together.”
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“While AI has already contributed to improving our operational efficiency, we’re now looking beyond that. We aim to evolve AI from being merely a partner within our teams to becoming an integral part of our products. Our goal is to deliver more personalized, warm, and intuitive experiences to families around the world. By combining AI technology with FamilyAlbum’s vision, we believe we can deepen and enrich family connections even further,” says Hirata.
## Redirecting analyst hours toward human connection
MIXI’s investment division invests in startups and funds, having invested in over 70 funds and holding a portfolio of over 3,000 companies, including indirect investments.
“It has become impossible to manually monitor all of our numerous investment targets,” explains Gohshi Araki, Head of Corporate Development. “The capabilities provided by AI were indispensable. Now, we use ChatGPT for investment evaluations and monitoring, significantly aiding risk assessment and creating new value.”
The investment division has developed a specialized GPT called “VC Fund Initial Review Support,” designed to structurally organize proposals submitted by VC funds. This tool substantially reduces the time spent on initial investment reviews and improves overall evaluation quality. Previously, evaluating a single investment took between 1 to 2 hours, but this GPT has shortened that time to just 5 to 10 minutes, ensuring consistent high-quality results across all team members. Moreover, the division has seen several instances where leveraging ChatGPT Enterprise has reduced workloads by over 70%.
Mr. Araki highlights that the saved time is now effectively redirected toward interpersonal communications and relationship-building tasks—activities uniquely suited to human engagement.
## Everyone’s a developer: 1,600 GPTs and counting
Since MIXI implemented ChatGPT Enterprise company-wide, over 80% of employees became active weekly users within three months, creating more than 1,600 GPTs. Mr. Murase noted significant improvements: “Some projects have cut work hours by over 90%.” He added, “Employees can now build tools themselves instead of relying on developers. It’s like everyone has become a developer.”
Yoshino echoes this sentiment, saying the organization’s capabilities have broadened since the rollout and that MIXI intends to keep using OpenAI products to craft new communication-focused experiences. “We plan to continue making full use of ChatGPT and the OpenAI API to create the space and opportunity for truly meaningful connections that MIXI champions.”
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